What is the delivery time?
I was half way through placing a large order on your website, when I lost my connection. Do I have to start all over again?
Do I have to be a member to use the website?
Are the products on the website the same as those in your paper catalogue?
How do I track my order once it's been placed?


What is the delivery time?
Orders are usually delivered within 30 days of the receipt of order

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I was half way through placing a large order on your website, when I lost my connection. Do I have to start all over again?
Incomplete baskets will be saved and able to be accessed when you next visit the website. If you have lost your connection and come back on to the website, you will be prompted if you were halfway through a basket before being cut off, allowing you to resume from where you finished. This does depend on your computer set up and whether you have cookies enabled.

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Do I have to be a member to use the website?
You can browse our products on-line and see the RRP prices, but if you wish to purchase on-line and see our wholesale prices, we ask you to send email or phone us .

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Are the products on the website the same as those in your paper catalogue?
Everything that is in our paper catalogue is available on the website. However, at times we have special offers on the website which are not available in our paper catalogue, with end of line items, sale goods and new products.

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How do I track my order once it's been placed?
You can track your order by phoning us on [email protected]

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